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Product Genius Names Matt Eichner President and COO to Lead Commercial Growth
Matt Eichner joins Product Genius as President and Chief Operating Officer. Matt was an executive at Endeca and later rebuilt Google’s Enterprise Search, Commerce Search and Search AdTech businesses. He will lead operations and go-to-market as Product Genius scales its Large Interaction Model and Seller’s Agents.
Former Google and Endeca executive will lead operational execution and go-to-market strategy as Product Genius expands personalized shopping through AI.
Boston, October 15, 2026 — Product Genius announced today the appointment of Matt Eichner as President and Chief Operating Officer. Eichner will lead operational execution and go-to-market strategy as the company scales AI-powered shopping experiences for retailers.
Making online shopping personal at scale
Retailers need to respond to what a shopper wants during the visit, even as those needs change. Yet existing tools fall short. Search is limited to what a shopper states and what words are available on product details.
Recommendations and personalization operate on batch processed stale data and manually-maintained rules. Neither can keep up with in-the-moment shopper intent signals, and both operate separately, leaving shoppers to connect the dots between what they search for, what they see and what they actually need.
Product Genius builds AI Seller’s Agents for e-commerce designed to interact with individual shoppers, 1:1, in real time across billions of shopper journeys. The technology is powered by a Large Interaction Model, or LIM. Backed by $35 million in DARPA R&D, the LIM learns 3,000 times faster than typical LLM models and makes it possible to “think” at page load speeds. Its purpose is to help stores make shopping more responsive to each shopper’s needs and actions, creating a more personal, expressive and engaging shopping journey that drives improved conversion rates for Retail stores.
Building the organization for the next stage of growth
Eichner’s appointment brings experience across commerce, enterprise search and advertising technology to Product Genius’s next phase. His mandate is to turn the company’s commercial traction into a repeatable approach to growth, aligning operational execution with its go-to-market strategy.
At Endeca, Eichner helped build its search and discovery business, including its market-first introduction of faceted navigation. He also built the hybris eCommerce platform business in the Americas. At Google, he led businesses spanning Enterprise Search, Commerce Search and Search AdTech.
Product Genius reports an average 36% in incremental sales across our first 1 Billion interactions, measured in strict A/B tests, a result it announced with Google at NRF ‘26. Eichner will lead the commercial and operational work required to help bring that level of success to more retailers.
“Retailers need technology that delivers results and an organization that helps them put it to work,” said Ben Vigoda, CEO and Chief Scientist of Product Genius. “Matt understands both sides of that equation. His mandate is to build the operating discipline and commercial execution that allow us to serve more retailers successfully.”
“The opportunity is to make online shopping responsive to what a person wants in that moment,” said Eichner. “My focus will be on making that opportunity practical for retailers: a clear path to adoption, measurable value and a team equipped to support their success.”
Appointment and next steps
Eichner’s appointment takes effect immediately. Retailers can learn more about Product Genius and its AI Seller’s Agent for E-Commerce at www.productgenius.ai.